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7.3 - Warranty

Code Corporation’s CR2500 carries a three year limited warranty as described herein.

Customers may purchase a one or two year extension to this warranty. Please contact a Code representative for more

information.

Limited Warranty

Code manufactures its hardware products in accordance with industry-standard practices. Code warrants its products will

be free from defects in materials and workmanship, provided that the products are used under normal operating condition

intended by the Manufacturer. This warranty is provided to the original owner only and is not transferable to any third party.

This warranty is subject to any and all accompanying disclaimers, limitations and other terms of this section.

Terms of Warranty

CR2500 readers carry a warranty of three years. Other products with serial numbers, such as but not limited to, radios,

CodeXML® modems, battery chargers, stands and power supplies are warranted for three years from date of shipment.

Batteries and battery handles carry a two year warranty, or until battery capacity after recharge is less than sixty percent

of new, whichever is shortest. Non-serialized items, such as but not limited to handles and cables, carry a 90-day limited

warranty.

Exclusions

No warranty herein contained or set out shall apply to any product (i) which has been repaired, altered or tampered with

unless done or approved by Code, (ii) which has not been maintained in accordance with any operating or handling

instructions supplied by Code, (iii) which has been subjected to unusual physical or electrical stress, immersion in uids,

puncture, crushing, misuse, abuse, power shortage, improper power supply such as incorrect voltage or wrong polarity,

negligence or accident, or (iv) which has been used other than in accordance with the product operating and handling

instructions. Preventive maintenance is the responsibility of the customer and is not covered under this warranty.

Warranty Coverage and Procedure

During the warranty period, Code will repair or replace defective products returned to Code’s service center in the US. For

worldwide warranty service call Code Warranty Support at 1-801-495-2200 or email [email protected].

If warranty service is required, Code will issue a Return Material Authorization Number. Products must be shipped in the

original or comparable packaging, with shipping and insurance charges prepaid. Code will pay for shipping and insurance

of repaired or replacement products worldwide. Code will use new or refurbished parts at its discretion and will own all parts

removed from repaired products. Customer will pay for any pre-shipped replacement product in case it does not return

the replaced product to Code within 7 days of receipt of the replacement product. The process for return and customer’s

charges will be in accordance with Code’s Exchange Policy in effect at the time of the exchange.

Customer accepts full responsibility for its software and data including the appropriate backup thereof. Repair or

replacement of a product during warranty will not extend the original warranty term. Code’s Customer Service organization

offers an array of service plans, such as on-site, depot, or phone support, that can be implemented to meet customer’s

special operational requirements and are available at a substantial discount during warranty period.

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Code CR 2500 User Manual Page 61